We want to ensure that your delivery experience is as smooth as possible. We will send you notifications at all stages to let you know when your wine has been picked up, when it’s with the driver on the day of delivery and when delivery has been made or attempted.
We offer free shipping to Sydney Metro for all orders over $149.00 or $249.00 to most areas outside Sydney. Some regional areas cost a little more to deliver to so they will incur an extra shipping cost. At any time your shipping costs can be calculated in your cart or on a products page.
We strive to ship your deliver as fast as possible, almost all orders leave the same or next business day unless otherwise advised. We ship from Metro Sydney.
Here is a guide to how long your delivery should take:
Sydney – 1-2 Days (next day if ordered before noon)
Melbourne, Brisbane, Gold Coast, Canberra, Central Coast, Newcastle, Wollongong, Coffs Harbour - 1-3 business days
Adelaide, Sunshine Coast, Toowoomba, Geelong - 2-4 business days
Cairns, Hobart, Launceston - 3-5 business days
Perth - 6-10 business days
Authority to Leave
If you know you will not be home to sign for your delivery and have a safe spot to leave the wine give our couriers the authority to leave. Simply uncheck the box and your wine will be waiting for you when you get home. If not, leave the box as is to ensure a signature is required for delivery
Late delivery / Breakages
Sometimes bottles can break and couriers can make mistakes. As soon as we are informed of any breakages or delays you will be contacted ASAP and steps will be taken immediately to fix the problem. If you think your delivery is running late or you are having any issue with your courier, please send us an email (firstname.lastname@example.org) or phone us (02) 96993585.
Hot weather policy
If we believe your wines may be affected by excessive heat over the summer period we may delay dispatch. This is especially relevant for our premium wines. We will contact you via phone or email to confirm this delay and ensure you are happy to wait or attempt to arrange an alternative shipping method.