Delivery & Shipping
We want to ensure that your delivery experience is as smooth as possible. We will send you notifications at key stages of the delivery to let you know when your wine has been picked up, when it’s with the driver on the day and when delivery has been made or attempted.
Covid 19 Update
We are still delviering all across the nation via our courier partners and our own delviery service. If you would like us to make a contactless delivery to you please just add instructions at the checkout to leave on porch or knock and leave by door. Our staff and courier partners are taking all the advised precautions to keep everyone safe and Covid free.
All orders are despatched within the next business day. You can find the shipping options on the product page and the filter to the left. Please be aware if you have a mix of shipping times we will wait until the order is complete to ship.
Sydney Metro / Greater Sydney: Next day delivery available
Melbourne, Brisbane, Gold Coast, Canberra, Central Coast, Newcastle, Wollongong, Coffs Harbour: 1-2 days
Adelaide, Sunshine Coast, Toowoomba, Geelong: 1-3 days
Cairns, Hobart, Launceston: 2-4 days
Perth / WA: 5-6 days
We offer free shipping to most of Australia for all orders over $199 or $12 flat rate for orders under. Some regional areas may incur an extra shipping charge. You can check your shipping costs on the product page or in your cart.
Authority to Leave
If you know you will not be home to sign for your delivery and have a safe spot, you can give our couriers the authority to leave. Simply uncheck the box and your wine will be waiting for you when you get home. If not, leave the box as is to ensure a signature is required at the time of delivery.
Late delivery / Breakages
Sometimes bottles can break and couriers can make mistakes. As soon as we are informed of any breakages or delays you will be contacted ASAP and steps will be taken immediately to fix the problem. If you are having any issue with the courier service, please phone us (02) 96993585 or send us an email email@example.com.
Hot weather policy
If we believe your wines may be affected by excessive heat over the summer period we may delay dispatch. This is especially relevant for our premium wines. We will contact you via phone or email to confirm this delay and ensure you are happy to wait or attempt to arrange an alternative shipping method.